Refund & Cancellation Policy

90-Day Replacement Guarantee: Speedsettr provides a 90-Day Replacement Guarantee on all qualifying talent placements. If a placed remote professional is not the right fit within 90 calendar days of their start date, Speedsettr will source and place a suitable replacement at no additional recruitment fee, subject to the terms in your service agreement.

Recruitment Fees: Recruitment and placement fees are earned upon successful placement and acceptance of a candidate by the Client. Once a candidate has been accepted and onboarding has commenced, recruitment fees are non-refundable. This reflects the significant time, labor, and resources invested in sourcing, screening, and vetting candidates.

Pre-Placement Cancellation: If a Client cancels a recruitment engagement before any candidates have been presented, a full refund of any prepaid fees will be issued within 14 business days. If candidates have already been sourced and presented, a partial refund may be issued at the Company’s discretion, less costs incurred for work already performed.

Replacement Guarantee Exclusions: The 90-Day Replacement Guarantee does not apply if the Talent was terminated for reasons unrelated to job performance or role fit, the Client materially changed the role requirements, scope, or compensation after placement, the Client failed to provide a reasonable onboarding environment or working conditions, or the Client violated the terms of the service agreement.

Due to the digital nature of the course and the immediate access to materials granted upon purchase, all course sales are final and non-refundable. This policy is clearly disclosed at the point of purchase prior to completing your transaction. By completing your purchase, you acknowledge and agree that you are waiving any right to a refund once access is granted.

Technical Issues: If you experience technical issues that prevent you from accessing the course content, contact us at admin@speedsettr.com within 7 days of purchase. We will work to resolve the issue promptly. If we are unable to provide access, a full refund will be issued.

Unauthorized Charges: If you believe a charge was made without your authorization, contact us immediately at admin@speedsettr.com and we will investigate within 2 business days.

Fees for consulting engagements, business audits, and custom recruitment projects are outlined in individual service agreements signed by both parties. Refund and cancellation terms for these services are governed exclusively by the specific agreement. In the absence of specific terms, a pro-rated refund may be issued for services not yet rendered, at the Company’s discretion.

Contact Us First: If you have any concerns about a charge, we strongly encourage you to contact us at admin@speedsettr.com before disputing the charge with your bank or payment provider. We are committed to resolving billing issues fairly and promptly, and we respond to all inquiries within 2 business days. Filing a chargeback or payment dispute without first contacting us may delay resolution and could result in additional fees or suspension of services.

Approved refunds will be processed to the original payment method within 5–10 business days. Depending on your bank or payment provider, it may take an additional 5–10 business days for the refund to appear on your statement. Refunds are issued in USD.

To request a replacement under the 90-Day Guarantee, report a billing issue, or inquire about a refund, contact us at:

Please include your full name, the service or product purchased, date of purchase, transaction or invoice number (if available), and a description of your request or concern. We aim to acknowledge all inquiries within 1 business day and resolve them within 5 business days.